Back when we started in 2003, anyone could implement Salesforce.com. You just needed to be fearless and have some computer skills. It was often sold that anyone can set up Salesforce. Not anymore.
Salesforce has become an enterprise solution that requires experience and a variety of talent to successful deploy for growing businesses. Gone are the days where a department leader could unpack Salesforce, watch a video and expect success. Sure, there are talented and smart people in all companies, however that’s where the problem starts. That talented department leader will begin with assumptions and definitions built from their experience. It’s natural. However, every other talented and smart department leader in the same company will have a different set of assumptions and definitions. Even if just slightly, it will be different. Without concerted consensus, division begins and you may end up with Salesforce working for one team, but not for all teams. Often, concerted consensus requires experience in change management, and AvideonCRM brings that skillset to the initiative.
AvideonCRM assimilates all assumptions and definitions into a concise specification agreed upon by all stakeholders, and then implementation begins. We are very good at fixing Salesforce.com, re-implementing and migrating clients to their own “Version 2.0” or implementing net-new fresh instances.
AvideonCRM is a Salesforce.com consulting partner providing customers with management consulting and Salesforce.com professional service expertise. Our clients include government, non-profits and for-profit clients worldwide.
If you are just getting started, have a mature instance of Salesforce or need to optimize a component, AvideonCRM’s team of certified consultants will ensure you are maximizing your Salesforce investment. Leverage our experience and best practices aggregated over hundreds of projects implementing Sales Cloud, Service Cloud, Experience Cloud, Shield, and Einstein.
Sales Cloud is the core of the Salesforce platform – it’s the original CRM that Salesforce launched back in 1999. Since that time, Sales Cloud has evolved into an enterprise platform that can meet all the needs of any business. Sales Cloud is a platform for business development reps (BDRs), inside and outside sales teams. For whatever you sell, a properly implemented Sales Cloud can accelerate its success. We’ve implemented Salesforce for a variety of industries and companies of all sizes. Let us bring our methodology and experience as part of your team to support your success.
Customer service may be powered by the Salesforce.com Service Cloud. Service cloud pulls together your website, live chat, email, or phone – Service Cloud can route issues to the right person in your organization and initiate the most efficient support process. Starting with simple case management to more complex omni-channel solutions, we start by fully documenting your requirements, information flows, user stories and all the subtleties your business requires for an excellent customer experience. We’ve implemented Service Cloud for a variety of industries and companies of all sizes. Let us bring our methodology and experience as part of your team to support your customer service success.
Experience Cloud may be the most powerful feature of Salesfoce.com. Today, prospect and customers want to self-serve. People want information on their own terms and fast. Experience Cloud enables customer communities via the Web where you can allow your customers to interact with you, initiate a cases, ask questions, or find information on their own. If you are implementing either a simple customer knowledge base, self-service portal, or community forum, or you need a more complex partner community, we have deep and unique experience.
We’ve implemented Experience Cloud for a variety of industries and companies of all sizes. Let us bring our methodology and experience as part of your team to support your client experience success.
Shield offers an additional layer of protection for your data using three products – Event Monitoring, Platform Encryption, and Field Audit Trail. We’ve implemented Shield for a variety of industries and companies of all sizes. Let us bring our methodology and experience as part of your team to support your data security success. Our consultants can help ensure your data security strategy is implemented correctly for compliance and security requirements within your organization.
Einstein is Salesforce’s Artificial Intelligence (AI) offering. It takes your data and makes it more actionable and powerful by making predictions and recommendations using machine learning. There is an entire suite of products to choose from, such as Einstein Analytics and Einstein Activity Capture. Our consultants can help guide you through configuring and using many of the Einstein offerings from Salesforce. With Genie, every company can turn data into customer magic, delivering seamless, highly personalized experiences across sales, service, marketing, and commerce that continuously adapt to changing customer information and needs in real time. Read more about Genie here. Our consultants can help ensure your evaluation and investment in Einstein and/or Genie is relevant, adds value and provides an ROI. Let us bring our methodology and experience as part of your team to support your AI success.